Refund policy

The Primary Classroom (theprimaryclassroom.com) Digital products All resources sold on this store are digital downloads. Because files are delivered instantly and cannot be returned, we generally do not offer refunds for change of mind, accidental purchase, or purchasing the wrong resource. Please read the product description, year level, and preview images carefully before purchasing. Your rights under Australian Consumer Law Nothing in this policy limits your rights under the Australian Consumer Law. Our resources come with guarantees that cannot be excluded, including that they are of acceptable quality and match their description. If a resource is faulty — for example, the file is corrupted, incomplete, or materially different from what was described — you are entitled to a remedy. Depending on the issue, this will be a corrected file, a replacement, or a refund. Duplicate purchases If you accidentally purchase the same resource twice, contact us and we will refund the duplicate order. Problems with your download If you have trouble accessing or opening your files, contact us before requesting a refund — most download issues can be resolved quickly, and we're happy to re-send files or help you troubleshoot. How to request a refund Email us at hello@theprimaryclassroom.com with your order number and a brief description of the issue. We aim to respond within 2 business days. Approved refunds are processed to your original payment method. Purchases made elsewhere Purchases made on Teachers Pay Teachers are subject to TPT's refund policy and must be handled through TPT. Last updated: 15/08/2026